Cancellation, Return & Refund Policy

1. GENERAL

1.1. Dimagto.in(Dimagto Traders), having its registered office at Gali no-11, Kakipind, Ramamandi, Jalandhar, Punjab, India (“Dimagto.in”, “we”, “us” or “our”) is managing and operating the mobile application/website and tablet applications available at www.Dimagto.in.(collectively referred to as “Dimagto.in”, “Website”, “App”), which inter alia facilitate the sale and purchase of products and services listed and sold (“Product(s)”) on the Website. The term “User” or “Users” or “you” or “your” means any individual which uses, accesses or, browses the Website and/or purchases the Products on the Website.

1.2. We aim to provide the best User experience to our Users beginning from placing an order to initiating a cancellation/return/refund. While transacting on Dimagto.com, you can expect a hassle-free experience in returning, cancelling the Products that you have ordered/booked and can rely on us as your preferred shopping destination.

1.3. The ‘Terms and Conditions’ published on Dimagto.in shall be read by reference here. This cancellation, return, and refund policy (“Policy”), together with the Terms and Conditions sets out Dimagto.in’s procedures and policies in accepting: (a) cancellation, (b) return, and (c) refund thereof. Any cancellation or refund of Products by you is subject to the terms and conditions set out under this Policy.

Dimagto.in (Dimagto Traders), having its registered office at Gali no-11, Kakipind, Ramamandi, Jalandhar, Punjab, India (“Dimagto.in”, “we”, “us” or “our”) is managing and operating the mobile application/website and tablet applications available at www.Dimagto.in(collectively referred to as “Dimagto.in”, “Website”, “App”), which inter alia facilitate the sale and purchase of products and services listed and sold on the Website (“Products”). The term “User” or “Users” or “you” or “your” means any individual or entity which uses, accesses or, browses the Website and/or purchases the Products.

Dimagto.in is committed to protecting and respecting your privacy. This privacy policy (“Privacy Policy”) is to be read together with the terms of use (accessible here) (“Terms”) and all other policies notified by us from time to time. This Privacy Policy outlines Dimagto.in’s privacy practices regarding the collection, use, disclosure, processing, transfer, storage, retention and safeguarding of the Information (defined hereinafter) provided to us by you through the Website and/or pursuant to the purchase of the Products.

2. APPLICABILITY OF POLICY

2.1. By using Dimagto.in and/or initiating a request for purchase of Product(s) on the Dimagto.in, you agree to be bound by the terms contained in this Policy. If you do not agree to the terms contained in this Policy, you are advised not to transact on Dimagto.in. Please note that, we may from time to time change the terms of the Policy. Every time you wish to use Dimagto.in, please check the Policy to ensure you understand the terms and conditions that apply at that time.

3. TERMS OF CANCELLATION

3.1. You can cancel the order any time prior to the dispatch of the Product. The order cannot be cancelled once the dispatch has been initiated. However, once the Products have been dispatched, and you wish to cancel the order, please reach out to the Customer Support and request for order cancellation. We will put our best effort to avoid attempting a delivery. However, in case the delivery is attempted, you may reject the delivery.

3.2. The request for cancellation of the order can be made by cancelling the order from ‘My Orders’ section by using the order tracking number, or by calling our customer care number, or any other method, as may be intimated by Dimagto.in to you from time to time.

3.3. On the receipt of order cancellation request, your order will be cancelled with immediate effect, and the refund process for prepaid orders will be initiated within 24 hours of confirmation of cancellation.

4. TERMS OF RETURN AND REFUND

4.1. You may initiate return of Products within the timelines and as per the terms stipulated under Annexure A (refer to the table provided at the end of this Policy) of this Policy. We would accept the request for return of such Product subject to the terms of this Policy. Dimagto.in will not process return if you have placed the order for a wrong Product model, color or incorrect Product.

4.2. All our packages come with tamper proof packaging. Please ensure that you do not accept packages where the seal is tampered/and or outer package is damaged. Acceptance of a tampered or a damaged package will automatically disqualify you from any return claims for physically damaged/defective Products, incorrect Product, or missing accessories.

4.3. You may register a complaint or request for return through Dimagto.in. To register a compliant or initiate return, please go to ‘Orders’ section and select ‘Help’ tab and then select ‘Still need help’ at the bottom of the page. You may select the option from the drop down menu to log the complaint or contact us via e-mail/ call/ chat with us. To initiate return, you are required to select ‘log a complaint’ and provide the necessary details about the shipment and order, provide the details of the issue, if any, and request for return. For quality purposes, we may also require you to provide images of the Product sought to be returned. The ‘return’ tab shall be available only during the duration of the return window. In case of any complain or concern that may arise after the closure of the return window, you may contact the customer care.

4.4. If you have received any Product which is eligible for return in terms of this Policy, we suggest you to immediately register a request in this regard on the Dimagto.in. We will in our sole discretion verify if: (a) the defects and damages in the Products or the non-compliance claimed in such Products are acceptable by us, or (b) such defects, damages or non-compliance are due to our default, and will accordingly post verification, accept or reject the request for return. For such verification, we may request you to send us images/video maximum up to 60 seconds or 2MB of the damaged or defective Product received Product packaging images, and/or our personnel to schedule a visit to assess the damage or defect in the Product. Further, to the assessment of the damage or the concern reported in the return request, Dimagto.in may in its sole discretion resolve the issue subject to the assessment report, in a manner as it may deem fit.

4.5. Please be informed that when you opt to return the Products, upon our verification of the Products and the documents relating thereto, the refund amount for such Products which are eligible for return as per the terms of this Policy will be processed within a period of 1(one) business day from the date of us verifying the defect or the non-compliance in the Product. Your refund will be processed only when the conditions as may be stipulated by Dimagto.in are fulfilled. The refund amount will be credited to the original payment mode opted by you or in your wallet associated with the Dimagto.in (“Wallet”) eligible for Wallet refund, as may be chosen by you. You acknowledge that after initiation of refund, it may take additional time for your refund to reflect in your account which is subject to your financial institution or payment solution provider terms and conditions.

4.6. Please be informed that NO Products for ‘Cash on Delivery’.

4.7. The amount claimed as refund will be refunded to you within 15 (fifteen) working days depending upon the mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us, and we will gladly help you.

4.8. There should be an order difference in Size, Color, Design as per order of customer and manufacturing defect in items only to be returned back and claim would be entertained only due to manufacturing defect on the part of supplier of goods. Customer will be honored with due claims for the defected items.

4.9. Proper video of the items at the time of opening and packing of parcel should be done with clear facts to be claimed for returns.

5. CUSTOMER SUPPORT TEAM

For any feedback, concern or query, you may please reach out to us on the below contact details:

Write to us on: qc@Dimagto.in

Call us at: 9888017645

ANNEXURE A – RETURN TIMELINE AND CONDITIONS

Category

Home & Kitchen (Pooja Needs, Electrical, Mops, Brushes & Scrubs, Furnishing, Umbrella, Raincoat, Stationery, Toys, Games & Fitness, Kitchenware, Dining)

Return policy

7 days Returnable

You may return the Product if it is damaged, defective or is not in working condition, or if parts of the Product or accessory is missing, or if the Product delivered is different from what was ordered basis the Product description displayed on Dimagto.in. In addition to the above mentioned conditions, we will accept the return if you keep the Products in its original condition, along with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

Fruit & Vegetables ( Fresh Fruits, Fresh Vegetables, Herbs & Seasonings, Exotic Fruits & Vegetables )

Return policy

Non-Returnable

Products under this category are non-returnable due to consumable nature of the Products. However, in an unlikely event of you having concerns with the quality, freshness, physical condition of the Product delivered or if the Product delivered is different from what was ordered basis the Product description displayed on Dimagto.in, you may return the Product on door-step delivery or you may contact Dimagto.in customer care for resolution within 24 hours of the delivery of the Product for the above mentioned reasons. Raising a request for resolution beyond 24 hours of order delivery will result in your request being rejected.

Dairy & Bakery ( Dairy, Toast & Khari, Breads and Buns, Bakery Snacks, Batter & Chutney, Cheese, Ghee Paneer & Tofu )

Return policy

Non-Returnable

Products under this category are non-returnable due to consumable nature of the Products. However, in an unlikely event of you having concerns with the quality, freshness, physical condition of the Product or if the Product delivered is different from what was ordered basis the Product description displayed on Dimagto.in, you may return the Product on door-step delivery or you may contact Dimagto.in customer care for resolution within 24 hours of the delivery of the Product for the above mentioned reasons. Raising a request for resolution beyond 24 hours of order delivery will result in your request being rejected.

Staples ( Atta, Flours & Sooji, Dals & Pulses, Rice & Rice Products, Edible Oils, Masalas & Spices, Salt, Sugar & Jaggery, Soya Products, Wheat & Other Grains, Dry Fruits & Nuts )

Return policy

Non-Returnable

Products under this category are non-returnable due to consumable nature of the Products. However, in an unlikely event of you having concerns with the quality, freshness, physical condition of the Product or if the Product delivered is different from what was ordered basis the Product description displayed on Dimagto.in, you may return the Product on door-step delivery or you may contact Dimagto.in customer care for resolution within 24 hours of the delivery of the Product for the above mentioned reasons. Raising a request for resolution beyond 24 hours of order delivery will result in your request being rejected.

Disposable ( Plates & Glasses, Kitchen & Toilet Rolls, Paper Tissues & Napkins )

Non-Returnable

Products under this category are non-returnable due to consumable nature of the Products. However, in an unlikely event of you having concerns with the quality, freshness, physical condition of the Product or if the Product delivered is different from what was ordered basis the Product description displayed on Dimagto.in you may contact Dimagto.in customer care for resolution within 24 hours of the delivery of the Product. Raising a request for resolution beyond 24 hours of order delivery will result in your request being rejected.

Snacks ( Foods, Biscuits & Cookies, Noodle, Pasta, Vermicelli, Breakfast Cereals, Snacks & Namkeen, Chocolates & Candies, Ready To Cook & Eat, Frozen Veggies & Snacks, Spreads, Sauces, Ketchup, Indian Sweets Pickles & Chutney, Extracts & Flavouring )

Non- Returnable

Products under this category are non-returnable due to consumable nature of the Products. However, in an unlikely event of you having concerns with the quality, freshness or physical condition of the Product or if the Product delivered is different from what was ordered basis the Product description displayed on Dimagto.in, you may contact Dimagto.in customer care for resolution within 24 hours of the delivery of the Product. Raising a request for resolution beyond 24 hours of order delivery will result in your request being rejected.

Beverages ( Tea, Coffee, Fruit juices, Energy & Soft Drinks, Health Drink & Supplement, Soda & Flavoured Water )

Non-Returnable

. Personal Care ( Hair Care, Oral Care, Skin Care, Bath & Hand Wash, Body Wash & Bathing Accessories, Feminine Hygiene, Men’s Grooming, Cosmetics and Beauty Products, Deodorant & Fragrances, Health & Wellness, Grooming Tools and Accessories )

Non-Returnable

Products under this category are non-returnable due to hygiene/ personal care/wellness, and consumable nature of the Product. However, in an unlikely event of you having concerns with the quality, freshness or physical condition of the Product or if the Product delivered is different from what was ordered basis the Product description displayed on Dimagto.in, you may contact Dimagto.in customer care for resolution within 24 hours of the delivery of the Product. Raising a request for resolution beyond 24 hours of order delivery will result in your request being rejected.

Personal Care-Health and Wellness (Body Supports)

10 days Returnable

You may return the Product if there is size issue, fit issue, damaged, defective, or if parts of the Product or accessory is missing, or if the Product delivered is different from what was ordered basis the Product description displayed on Dimagto.in. You can return the Product provided that the Product is unused/unwashed, price tag /bar code is intact and not altered, and the Product is not altered. Further, there should not be any strong odour /foul smell/perfume/stain on the Product. In addition to the above mentioned, we will accept the return if you keep the Products in its original condition, along with brand outer box, and MRP tags attached.

Home Care (Detergents, Dish wash, All Purpose Cleaners, Fresheners & Repellents )

Non-Returnable

Products under this category are non-returnable due to hygiene/ personal care/wellness, and consumable nature of the Product. However, in an unlikely event of you having concerns with the quality, freshness or physical condition of the Product delivered or if the Product delivered is different from what was ordered basis the Product description displayed on Dimagto.in, you may contact Dimagto.in customer care for resolution within 24 hours of the delivery of the Product. Raising a request for resolution beyond 24 hours of order delivery will result in your request being rejected.

Sports, Toys, and Luggage – Outdoor games – Holi colours, Holi accessories

Non- Returnable

Products under this category are non-returnable due to consumable nature of the Products. However, in the rare event if you receive a Product which is damaged, defective, having a missing part or if the Product delivered is different from what was ordered basis the Product description displayed on Dimagto.in, you may contact Dimagto.in customer care for resolution within 72 hours of the delivery of the Product. Raising a request for resolution beyond 72 hours of order delivery will result in your request being rejected.

11.

Sports, Toys and Luggage – Sporting Goods and Fitness Equipment’s (Billiard, Cricket inner apparel, Cricket Guards, Cycle and Rideon, Elliptical Trainers, Exercise Bikes, Pedal Exercisers, Rowing Machines, Stair Climbers & Step Machines, Treadmills, Massaging Equipment’s, Home Gym Systems, Racks & Cages, Benches, Massager, Snooker, Table Tennis table, Other Sports accessories)

Non- Returnable

The Products under this category are non-returnable. However, in the rare event if the Product is damaged or defective or not in working condition or has missing part or if the Product delivered is different from what was ordered basis the Product description displayed on Dimagto.in, you are required to contact Dimagto.in.

Refund is made within 15 days.

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